Shipping, Returns and Warranties


Orders are processed within 48 hours  Assembly of drive units takes 3-5 business days (2 weeks for W0W-32). If stock is not available or there are other issues regarding shipping, clients will be notified by Email.
All shipments carry insurance.


Shipping Methods

Ground and Air – UPS, FedEx, Purolator

LTL and Ocean – Applicable freight companies



All drivers sold by Mach 5 Audio carry a 1 (one) year manufacturer’s defect warranty unless otherwise specified.  Examples of manufacturer’s defects would be imperfections in cone and surround materials, weak glue joints and broken or damaged baskets.  Mach 5 Audio warranties DO NOT cover situations where units have been damaged by abuse.  This includes (but is not limited to) damaged coils from bottoming, over-excursion, voice coil glue melting, and ripped spiders.  Parties are urged to contact Mach 5 Audio if further clarification of these warranty standards is required.



To maintain a high level of quality assurance, we urge you to contact us if you are unhappy with your order within 5 days of receiving your product (Email us at We will make alternate arrangements with you at that point. If you receive your package damaged, contact the carrier directly. All shipped boxes have insurance so this should not be an issue. Lost or missing packages should also be followed up with the carrier.