Shipping & Returns
Shipping
Orders are processed within
48 hours Assembly of drive units takes 3-5 business days. If stock is not available or there are other issues
regarding shipping, clients will be notified by Email.
For shipping within North America:
Canada Post Expedited Ground Service - 7-14 day delivery
For overseas shipping:
Canada Post Expedited Ground Service - 6-8 week delivery
Lochar Evers International (large orders) - 25 day delivery
Warrantees
All Mach 5 Audio drivers come with a 1 (one) year manufacturer's defect warranty unless otherwise specified. Examples of manufacturer's defects would be imperfections in cone and surround materials, weak glue joints, and broken or damaged baskets. Mach 5 Audio warantees DO NOT cover situations where units have been damaged by abuse. This includes (but is not limited to) damaged coils from bottoming, over-excursion, voice coil glue melting and ripped spyders. Parties are urged to contact Mach 5 Audio if further clarification of these warranty standards is required.
Returns
To maintain a high level of quality assurance, we urge you to contact us if you are unhappy with your order within 5 days of receiving your product (Email us at sales@mach5audio.com). We will make alternate arrangements with you at that point. If you receive your package damaged, contact the carrier directly. All shipped boxes have insurance so this should not be an issue. Lost or missing packages should also be followed up with the carrier.